I am so dependent upon Internet access, that when it is down for a few minutes, I soon become aware of it. Yesterday, I spent precious working time rebooting modems, routers and computers in an effort to get my connection back when the work that I was performing online became unresponsive. I thought I had solved the problem as it was back on.  However this morning, I looked out the window and saw:

I realized then, that yesterday’s troubleshooting was likely not the reason for the lack of service yesterday.  I queried the fellow standing in the bucket.  His response was how I found out about Shaw’s upgrade project involving interrupted service as equipment was being replaced. If I hadn’t noticed him outside the window while grabbing a cup of coffee in the garden, I would have suffered the same waste of time resetting all of the wrong equipment that I did yesterday.

Now to explain to my clients why they didn’t get my time-sensitive communication. While I don’t think they want to hear the problems that I have with my vendors, I’m lucky that I have clients that are not afraid to take the time and patience to clearly explain situations to their employees and clients so that projects can be managed. They realize  that communication is key to cutting costs. Many are project management professionals; some with the PMP designation.

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